道歉信中英文

　　在社會(huì)發(fā)展不斷提速的今天，很多地方都會(huì)使用到道歉信，道歉信可以幫助我們達(dá)到致歉的目的，從而增進(jìn)友誼和信賴(lài)。還是對(duì)道歉信一籌莫展嗎？下面是小編精心整理的道歉信中英文，供大家參考借鑒，希望可以幫助到有需要的朋友。

道歉信中英文1

游客朋友們：

　　首先我們真心感謝桅子花開(kāi)、海星以及馬來(lái)吸呀等幾位網(wǎng)友給我們所提的意見(jiàn)，今年在政府論壇上有兩封公開(kāi)批評(píng)我們的帖子，說(shuō)實(shí)在的，剛剛看到的時(shí)候，心里確實(shí)是堵得慌的，不高興的，總覺(jué)得目前國(guó)內(nèi)旅游市場(chǎng)大環(huán)境就是這個(gè)樣子，大社不強(qiáng)，小社散差，從業(yè)人員服務(wù)意識(shí)、技能普遍不強(qiáng)等等，剛開(kāi)始，我們確實(shí)給自己找了一些自我安慰的借口。

　　現(xiàn)在再認(rèn)真思考這個(gè)問(wèn)題，我們覺(jué)得，做為從業(yè)人員有責(zé)任、有義務(wù)，也必須為游客提供更為輕松、快樂(lè)的旅游時(shí)光。坦誠(chéng)的說(shuō)，今年7、8兩個(gè)暑期月份下來(lái)，在我們質(zhì)檢回訪過(guò)程中，所發(fā)現(xiàn)存在質(zhì)量問(wèn)題的，游客投訴到公司的也絕不僅此兩例。

　　我們總結(jié)分析下來(lái)，存在質(zhì)量問(wèn)題的主要是散客出游群體，暑期質(zhì)量問(wèn)題一般容易出現(xiàn)在車(chē)輛空調(diào)不好，某些導(dǎo)游態(tài)度存在問(wèn)題，以及住房條件較差等方面。目前旅行社的存在方式大體上分為三類(lèi)，一類(lèi)是組團(tuán)旅行社，我們**就是這樣類(lèi)型的旅行社，面向終端客戶(hù)收取客源;一類(lèi)是地接旅行社，主要接待外地游客來(lái)本地旅游;第三類(lèi)是同行批發(fā)旅行社，如揚(yáng)州蘇之旅旅行社，儀征旅行社同行受制于客源量問(wèn)題，收到游客報(bào)名后，無(wú)法獨(dú)立發(fā)團(tuán)，只能交給這樣的批發(fā)旅行社統(tǒng)一發(fā)團(tuán)。這種現(xiàn)狀就導(dǎo)至了組團(tuán)旅行社對(duì)散客質(zhì)量的掌控從很大程度上受制于同行批發(fā)旅行社，從某種程度上來(lái)說(shuō)，儀征散客出游，選擇哪家旅行社報(bào)名的差別是不大的，唯一的區(qū)別所在是旅行社經(jīng)營(yíng)者的思路，以及遇質(zhì)量投訴后，規(guī)模大一些的旅行社對(duì)批發(fā)旅行社的牽制能力會(huì)更強(qiáng)一些，僅此兩點(diǎn)而已。

　　關(guān)乎旅游質(zhì)量還有一個(gè)很重要的點(diǎn)，就是導(dǎo)游，景點(diǎn)美不美，全靠導(dǎo)游一張嘴。好的導(dǎo)游除了在講解上會(huì)更為精彩外，對(duì)于游客心理的把握能力通常也會(huì)很強(qiáng)，會(huì)有較強(qiáng)的協(xié)調(diào)溝通能力，而目前導(dǎo)游的生存狀態(tài)基本上都是以兼職為主，這種生存狀態(tài)，也從很大程度上導(dǎo)致了其責(zé)任心的下降，因其兼職故而也缺少有效的服務(wù)技能培訓(xùn)。旅行社不是不想有自己的全職導(dǎo)游，而是因?yàn)槁糜螛I(yè)的季節(jié)性特別強(qiáng)，旺季再多導(dǎo)游也不夠用，進(jìn)入12月份以后的3個(gè)月淡季對(duì)于小旅行社而言，可能1個(gè)導(dǎo)游都嫌多，這個(gè)微利行業(yè)人力成本應(yīng)該是最大的成本了，所以這種季節(jié)性的特點(diǎn)也導(dǎo)致旅行社不敢、不能用過(guò)多的全職導(dǎo)游。我們公司目前全職導(dǎo)游有16名，在揚(yáng)州地區(qū)算得上是規(guī)模龐大的一支導(dǎo)游隊(duì)伍了，但也只能應(yīng)對(duì)平常季節(jié)的客流量，遇上旺季，也只能望洋興嘆，比如貼子中所提到的西安團(tuán)隊(duì)，就是一個(gè)主要由兼職導(dǎo)游帶隊(duì)的團(tuán)隊(duì)。

　　從我們自身的角度來(lái)講，我們必須認(rèn)真反思這個(gè)行業(yè)，認(rèn)真反思自已，如果不能真正將客戶(hù)贏這個(gè)第一戒寫(xiě)到我們每個(gè)員工心里去，**旅行社終將被市場(chǎng)淘汰。從上周起，我們已經(jīng)開(kāi)始在竭盡全力探討游客旅游體驗(yàn)的問(wèn)題，我們希望盡快將我們的服務(wù)意識(shí)、服務(wù)技能，迅速?gòu)膶?duì)人的服務(wù)，提升至對(duì)客戶(hù)的服務(wù)。我們將盡已所能去改造現(xiàn)有的工作流程，我們相信，從我們做起，終將能夠逐步改變旅游業(yè)的現(xiàn)狀，終將實(shí)現(xiàn)給游客創(chuàng)造輕松快樂(lè)時(shí)光這個(gè)最終目標(biāo)。當(dāng)然，接下來(lái)可能還會(huì)有質(zhì)量問(wèn)題出現(xiàn)，還會(huì)有游客投訴，但我們會(huì)以最好的狀態(tài)，迅速處理這類(lèi)的質(zhì)量問(wèn)題，給游客一個(gè)盡可能滿(mǎn)意的答復(fù)。

道歉信中英文2

　　Dear David:

　　I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable. When your letter arrived, I was just in Hong Kong. As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.

　　I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account to of them when I see you next.

　　Sincerely yours,

　　Tom

　　親愛(ài)的戴維：

　　請(qǐng)?jiān)�諒我收到�?2月7日的來(lái)信后遲遲未復(fù)，現(xiàn)將原因告訴您，相信您一定會(huì)諒解的。您的來(lái)信到來(lái)時(shí)，我正巧在香港，家人無(wú)法及時(shí)轉(zhuǎn)遞。你的信一直放在我寫(xiě)字臺(tái)上，直到我回到才看見(jiàn)，拖至今天才回信，深表歉意。

　　這次出去旅行飽覽了許多美麗景色，下次見(jiàn)到您時(shí)，將告訴您一切。

道歉信中英文3

Dear David:

　　I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable. When your letter arrived, I was just in Hong Kong.

　　As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.

　　I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account to of them when I see you next.

親愛(ài)的大衛(wèi):

　　我怕你會(huì)覺(jué)得我不可原諒過(guò)失沒(méi)有回答你的.來(lái)信7日12月早,但是當(dāng)我告訴你原因,我相信你會(huì)相信忽視是可以原諒的。你的信到的時(shí)候,我只是在香港。

　　作為我的家庭不能轉(zhuǎn)告我我不在的時(shí)候,它一直在,因此,躺在我的桌子上,直到那一刻,我欣然接受�，F(xiàn)在我要趕緊做的第一件事就是給你寫(xiě)信這些幾行表達(dá)我深深的遺憾。

　　我喜歡許多愉快的景象在我的旅行。我將很高興給你一個(gè)賬戶(hù),當(dāng)我看到你下一個(gè)。

道歉信中英文4

　　1、因遲復(fù)來(lái)信致歉because of answering one's letter late

　　dear david:

　　i am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, december sooner, but when i have told you the reason, i trust you will be convinced that the neglect was excusable. when your letter arrived, i was just in hong kong. as my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when i took it up. now the first thing i have to hasten to do is to write to you these few lines to express my deep regret.

　　i enjoyed many pleasant sights during my trip. i shall be pleased to give you an account to of them when i see you next.

　　sincerely yours,

　　tom

　　親愛(ài)的戴維：

　　請(qǐng)?jiān)�諒我收到�?2月7日的來(lái)信后遲遲未復(fù)，現(xiàn)將原因告訴您，相信您一定會(huì)諒解的。您的來(lái)信到來(lái)時(shí)，我正巧在香港，家人無(wú)法及時(shí)轉(zhuǎn)遞。你的信一直放在我寫(xiě)字臺(tái)上，直到我回到才看見(jiàn)，拖至今天才回信，深表歉意。

　　這次出去旅行飽覽了許多美麗景色，下次見(jiàn)到您時(shí)，將告訴您一切。

　　湯姆

道歉信中英文5

Dear Miss Dong，

　　You know that I enjoy your class very much.It’s interesting and fantistic.However,Imissed your class last Thursday.A good friend of my senior high school came to see me.So I have to welcome him and take him look around our school.what should I to make up the class? I should let you know in advance .But there are some reasons that I can’t tell you.I hope you will accept my sincere apology.

　　Your student,

Lan Bo

道歉信中英文6

尊敬的客人:

Dear Guests:

　　歡迎閣下蒞臨全新的XX華龍XX大酒店!

　　Welcome to Hualong Magnate Hotel, Shaoshan!

　　相信我們酒店按照五星級(jí)標(biāo)準(zhǔn)的設(shè)計(jì)、設(shè)施及服務(wù)，皆能迎合當(dāng)代商務(wù)及旅游人士的種種所需。然而，由于我們酒店正處于試營(yíng)業(yè)中，有部分設(shè)施及服務(wù)項(xiàng)目不到位，屆時(shí)引起閣下不便之處，敬請(qǐng)諒解。

　　Our international 5-star standard designed facility and service will meet businessman or traveller’s demands. However, we feel very sorry for all the inconvenience due to some facility and service is still in soft-opening.

　　同時(shí)，我們酒店管理層及全體員工將上下一心，當(dāng)竭盡全力盡快改善目前不盡理想之狀況，希望能為閣下的下次光臨提供更加完善及周到的服務(wù)而努力。

　　Meanwhile, our Chain of commands will try our best to amend the unideally situation and ceremoniously setting up, offer you more thoughtful consummate service.

　　此外，我們十分渴望得到閣下的一切意見(jiàn)，如蒙賜教，感激不盡，歡迎隨時(shí)直接與本職聯(lián)絡(luò)!我的電話(huà)號(hào)碼是:XXX(分機(jī))。

　　Furthermore, we are eager for getting your kindly comment. We’re very appreciated for your cooperation. Welcome contact with me directly. My telephone is 8XX9(ext.).

　　誠(chéng)意致歉!

　　Sincerely apologize!

　　再次歡迎閣下的光臨!

　　Looking forward your next coming!

道歉信中英文7

　　unable to keep one's promise

　　dear miss nancy,

　　much to my regret i was unable to keep my promise to attend your birthday party last saturday, owing to the fact that my little son was suddenly taken ill early that day.

　　hoping to see you soon.

　　truly yours,

　　tom

　　親愛(ài)的南希小姐：

　　小兒上周六突然生病，因此未能應(yīng)約赴生日宴，殊覺(jué)抱歉，希望原諒，再見(jiàn)。

　　湯姆

道歉信中英文8

　　Dear Miss Nancy,

　　Much to my regret I was unable to keep my promise to attend your birthday party last Saturday, owing to the fact that my little son was suddenly taken ill early that day.

　　Hoping to see you soon.

　　Truly yours,

　　Tom

　　親愛(ài)的南希小姐：

　　小兒上周六突然生病，因此未能應(yīng)約赴生日宴，殊覺(jué)抱歉，希原諒，再見(jiàn)。

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