酒店待客的基本英語(yǔ)口語(yǔ)
�。ㄒ唬┰谡降挠⒄Z(yǔ)表現(xiàn)里，疑問(wèn)基本句型可分為下列四種
1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的.狀況。
1．自己要做什么事時(shí)，就使用May I ~
May I have your name, please?
請(qǐng)問(wèn)尊姓大名
May I have your check-out time, please?
請(qǐng)問(wèn)您什么時(shí)候結(jié)帳離開(kāi)？
May I see your passport, please?
請(qǐng)讓我看一下您的護(hù)照好嗎？
May I know your nationality, please?
請(qǐng)問(wèn)您的國(guó)籍是什么？
2麻煩客人時(shí)，可使用Could you ~
Could you fill out the form, please?
請(qǐng)您填寫(xiě)這張表格好嗎？
Could you write that down, please?
請(qǐng)您寫(xiě)下來(lái)好嗎？
Could you draft the fax, please?
請(qǐng)您寫(xiě)下傳真的草稿好嗎？
Could you hold the line, please?
請(qǐng)不要掛電話好嗎？
3．詢(xún)問(wèn)客人的喜好或是做什么時(shí)，可使用Would you ~
Would you like tea or coffee?
請(qǐng)問(wèn)您要喝茶還是咖啡？
Would you like to take a taxi?
請(qǐng)問(wèn)您要搭計(jì)程車(chē)嗎？
Would you mind sitting here?
請(qǐng)問(wèn)您介意坐在這里嗎？
When would you like to visit Foshan?
請(qǐng)問(wèn)您想要何時(shí)參觀佛山？
When would you like to have lunch?
請(qǐng)問(wèn)您想在哪里用餐？
What time would you like to eat?
請(qǐng)問(wèn)您想何時(shí)用餐？
Who would you like to contact?
請(qǐng)問(wèn)您想和誰(shuí)聯(lián)絡(luò)？
Which kind of room would you prefer?
請(qǐng)問(wèn)您喜歡哪一種房間？
How would you like to settle your bill?
請(qǐng)問(wèn)您的賬單如何處理？
How long would you like to stay?
請(qǐng)問(wèn)您要逗留多久？
How many tickets would you like to buy?
請(qǐng)問(wèn)您要買(mǎi)幾張票？
4．在提供建議協(xié)助、征求意見(jiàn)時(shí)，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?
請(qǐng)問(wèn)需要我把窗簾拉上嗎？
Shall I draw you a map?
請(qǐng)問(wèn)要我為您畫(huà)一張地圖嗎？
Shall I make the reservation for you?
請(qǐng)問(wèn)要我為您安排預(yù)約嗎？
（二）招呼語(yǔ)
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六點(diǎn)以前)
Good evening. (用于下午六點(diǎn)過(guò)后)
�。ㄈ┗卮�
1.一般性的回答
I see, sir.
我明白了，先生。
Certainly, sir.
好的，先生。
2請(qǐng)稍等。
Thank you for waiting.
您久等了，先生。
I am very sorry to have kept you waiting.
很抱歉讓您久等了。
Could you wait a little longer, please?
請(qǐng)您稍候好嗎？
3.要麻煩客人或是拒絕客人的要求時(shí)
拒絕客人時(shí)，不要一口回絕說(shuō)“No.”，要委婉一些。
I am afraid I can’t do that.
不好意思，，我恐怕沒(méi)辦法那樣做。
Excuse me, sir. Please let me pass.
不好意思，先生，麻煩讓我過(guò)一下。
4.道歉
如果是自己的錯(cuò)就說(shuō)“I am sorry.”; 如果是公司的錯(cuò)，就說(shuō)：“We are sorry.”。
I am very sorry for the delay.
很抱歉延誤了時(shí)間
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