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全國(guó)英語(yǔ)等級(jí)考試五級(jí)試題閱讀理解輔導(dǎo)
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Text 2
It was late in the afternoon, and I was putting the final touch on a piece of writing that I was feeling pretty good about. I wanted to save it, but my cursor had frozen. I tried to shut the computer down, andit seized up altogether. Unsure of what else to do, I yanked (用力猛拉) the battery out:
Unfortunately, Windows had been in the midst of a delicate and crucial undertaking. The next morning, when I turned my computer back on, it informed me that a file had been corrupted and Windows would not load. Then, it offered to repair itself by using the Windows Setup CD.
I opened the special drawer where I keep CDs, but no Windows CD in there. I was forced to call the computer company' s Global Support Centre. My call was answered by a woman in.some unnamed, far-off land. I fred it annoying to make small talk with someone when I don' t know what continent they' re standing on. Suppose I were to comment on the beautiful weather we've been having when there was a monsoon at the otber end of the phone? So I got right to the point.
"My computer is telling me a file is corrupted and it wants to fix itself, but I don' t have the Windows Setup CD. "
"So you' re having a problem with your Windows Setup CD. " She has apparently been dozing and, having come to just as the sentence ended, was attempting to cover for her inattention.
It quickly became clear that the woman was not a computer technician. Her job was to serve as a gatekeeper, a human shield for the technicians. Her sole duty, as far as I could tell, was to raise global stress levels.
To make me disappear, the woman:gave me the phone number for Windows' creator, Microsoft. This is like giving someone the phone number for, I don' t know, North America. Besides, the CD worked; I just didn't have it. No matter how many times I repeated my story, we came back to the same place. She was calm and resolutely polite.
When my voice hit a certain decibel (分貝), I was passed along, like a hot, irritable potato, to a technician.
"You don' t have the Windows Setup CD, ma' am, because you don' t need it, " he explained cheerfully.
"Windows came preinstalled on your computer!"
"But I do need it. "
"Yes, but you don't have it. " We went on like this for a while. ,Finally, he offered to walk me through the use of a different CD, one that would erase my entire system. "Of course, you' d lose all your e-mail, your documents, your photos. " It was like offering to drop a safe on my head to cure my headache. "You might be able to recover them, but it would be expensive. " He sounded delighted. "And it' s not coveted by the warranty ( 產(chǎn)品保證書(shū)) !" The safe began to seem like a good idea, provided it was full.
I hung up the phone and drove my computer to a small, friendly repair place I' d heard about. A smart, helpful man dug out a Windows CD and told me it wouldn't be a problem. An hour later, be called to let me know it was ready. I thanked him, and we chatted about the weather, which was the same outside my window as it was outside his.
56. Why did the author shut down her computer abruptly?
A. She had saved what she had written.
B. She couldn't move the cursor.
C. The computer refused to work.
D. The computer offered to repair itself.
57. Which of the following is the author' s opinion about the woman at the Global Support Centre?
A. She sounded helpful and knowledgeable.
B. She was there to make callers frustrated.
C. She was able to solve her computer problem. ,
D. She was quick to pass her along to a technician.
58. According to the passage, the solution offered by the technician was __
A. effective
B. economical
C. unpractical
D. unacceptable
59. "It was like offering to drop a safe on my head to cure my headache" in the last but one paragraph means that
A. the technician's proposal would make things even worse
B. the technician' s proposal could eventually solve the problem
C. files stored on her computer were like a safe
D. erasing the entire system was like curing a headache
60. It can be inferred from the passage that the differences between the Global Support Centre and the local repair shop lie in all the following EXCEPT
A.efficiency
B. location
C. Setup CDs
D. attitude
Text2
短文賞析
本文講述了作者在對(duì)自己認(rèn)為非常滿意的一篇文章收尾時(shí)，電腦出問(wèn)題了，之后與全球技術(shù)支持中心的客服聯(lián)絡(luò)的過(guò)程。作者認(rèn)為那個(gè)女客服一點(diǎn)都不合格，她的解釋只會(huì)令人越聽(tīng)越糊涂。但是接下來(lái)女客服把微軟的電話號(hào)碼告訴作者之后，技術(shù)人員的解釋依然令人費(fèi)解，甚至最后試圖敷衍了事。經(jīng)過(guò)一番折騰之后，作者送到附近的小店里維修之后，一切恢復(fù)正常。文章帶有幽默諷刺的意味，以兩個(gè)人在同一地點(diǎn)談?wù)撏惶鞖饨Y(jié)束。
答案及解析
56.B【解析】第一段中，作者說(shuō)自己想保存文件，但是光標(biāo)不動(dòng)了，死機(jī)了。只有把電池拔出強(qiáng)行關(guān)機(jī)，所以排除A，D。c中說(shuō)電腦拒絕工作，不合題意。所以本題應(yīng)選B。
57.B【解析】此題是有關(guān)作者態(tài)度的問(wèn)題。由第5、6段可以看出女客服的回答令人很不滿，很沮喪。所以本題應(yīng)選B。
58.D【解析】此題問(wèn)技術(shù)員的回答如何。文章中“But I do need it.”“Yes.but you don’t have it.”We went on like this for a while.Fi-nally.he offered to walk me through…可以看出“技術(shù)員最后是在敷衍作者，沒(méi)有提出一個(gè)合理的解決辦法”。所以本題應(yīng)選D。
59.A【解析】“It was like offering to drop a safe on my head to cure my headache.”意為“就像給我提供一個(gè)保險(xiǎn)箱放我頭上來(lái)治愈我的頭痛一樣。”含蓄諷刺地說(shuō)技術(shù)員提供的建議不可采取。所以本題應(yīng)選A。
60.C【解析】由文中可知全球技術(shù)支持中心跟當(dāng)?shù)匦蘩淼甑膮^(qū)別在于，當(dāng)?shù)匦蘩淼晷矢撸攸c(diǎn)近，態(tài)度好。題目問(wèn)的是除了哪個(gè)選項(xiàng)以外，其他都是二者的不同。所以本題應(yīng)選C。
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