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商務(wù)英語崗位能力培訓(xùn)考試
導(dǎo)語：隨著我國加入世貿(mào)組織，涉外商務(wù)活動(dòng)日益頻繁，各地對(duì)熟練掌握商務(wù)英語的國際商務(wù)人才的需求顯得幾位迫切。因此為滿足企事業(yè)單位對(duì)涉外崗位人員英語能力測評(píng)的需要，促進(jìn)涉外人員崗位能力的提高，人力資源和社會(huì)保障部教育培訓(xùn)中心和上海交通大學(xué)教育集團(tuán)推出面向全國的商務(wù)英語崗位能力培訓(xùn)項(xiàng)目(英文簡稱CBET)。該培訓(xùn)共分三級(jí)：商務(wù)英語崗位能力(一級(jí))(CBET1)，商務(wù)英語崗位能力(二級(jí))(CBET2)和商務(wù)英語崗位能力(三級(jí))(CBET3)。
小編為了方便大家了解商務(wù)英語崗位能力培訓(xùn)考試，整理了其考試大綱和樣題，大家來了解吧
大綱：
一、 考試目的
根據(jù)大綱要求，檢查考生在經(jīng)過培訓(xùn)后是否具備大綱所規(guī)定的各項(xiàng)語言技能和商務(wù)知識(shí)。凡通過商務(wù)
英語崗位能力(三級(jí))考試的考生(含筆試與口試)，可獲得由國家人力資源和社會(huì)保障部教育培訓(xùn)中心頒發(fā)的“商務(wù)英語崗位能力(三級(jí))合格證書”。
二、 級(jí)別描述與考試對(duì)象
本級(jí)別考試是為滿足涉外商務(wù)工作人員所需要的英語水平而設(shè)立的。通過商務(wù)英語崗位能力(三級(jí))考試的考生能夠運(yùn)用商務(wù)英語從事基本的涉外商務(wù)工作，參加本考試的考生應(yīng)掌握 1,500 左右的核心商務(wù)詞匯和基本的商務(wù)功能模塊知識(shí)。
本級(jí)別考試對(duì)象為：
有意從事涉外商務(wù)工作的高等院校學(xué)生(尤其是高職院校學(xué)生)、涉外商務(wù)從業(yè)人員和其他社會(huì)人員。
三、 考試性質(zhì)
本考試是崗位能力水平考試，是一種測試應(yīng)試者單項(xiàng)和綜合商務(wù)語言能力的尺度參照性標(biāo)準(zhǔn)化考試，主要測試考生在涉外商務(wù)工作環(huán)境中應(yīng)用英語的能力。
四、 考試形式與范圍
本考試分為筆試與口試兩項(xiàng)，筆試包括聽力、閱讀、寫作三部分;口試由兩位考生配合進(jìn)行。
筆試考試時(shí)間為 120分鐘，其中聽力部分為 30分鐘，閱讀部分為 50分鐘，寫作部分為 40分鐘。
口試考試時(shí)間為 12分鐘(兩位考生的考試時(shí)間)。
本考試涉及語言和商務(wù)兩方面的內(nèi)容。語言方面測試考生在涉外商務(wù)工作環(huán)境中英語聽、說、讀、寫能力;商務(wù)方面測試考生對(duì)基本涉外商務(wù)功能模塊知識(shí)的掌握，重點(diǎn)考察考生運(yùn)用英語處理基本商務(wù)業(yè)務(wù)的能力。
五、 考試培訓(xùn)
本考試培訓(xùn)由國家人力資源和社會(huì)保障部教育培訓(xùn)中心“商務(wù)英語崗位能力培訓(xùn)項(xiàng)目辦公室”指定的各高等院校和培訓(xùn)機(jī)構(gòu)實(shí)施。
六、 考試時(shí)間與地點(diǎn)
商務(wù)英語崗位能力(三級(jí))考試每年舉辦 2 次，暫不設(shè)全國統(tǒng)一考試時(shí)間，各地指定考試點(diǎn)的具體考試時(shí)間由國家人力資源和社會(huì)保障部教育培訓(xùn)中心“商務(wù)英語崗位能力培訓(xùn)項(xiàng)目辦公室”安排，考試一天完成，上午筆試，下午口試(口試也可在培訓(xùn)過程中以學(xué)業(yè)測評(píng)的形式進(jìn)行)。商務(wù)英語崗位能力(三級(jí))考試在各地指定考試點(diǎn)進(jìn)行。
七、 考試命題
考試命題由國家人力資源和社會(huì)保障部教育培訓(xùn)中心“商務(wù)英語崗位能力培訓(xùn)項(xiàng)目考試委員會(huì)”負(fù)責(zé)。
八、 考試內(nèi)容
(一)語言測試方面
考試從聽、說、讀、寫四方面測試考生的商務(wù)英語應(yīng)用能力，具體要求如下：
1 聽力
能夠聽懂語速為 120 詞/分鐘左右的商務(wù)會(huì)話或陳述，能掌握其要點(diǎn)和相關(guān)細(xì)節(jié)，并領(lǐng)會(huì)說話人的真實(shí)意圖。內(nèi)容涉及接聽電話、約會(huì)安排、招聘面試、會(huì)議組織、產(chǎn)品描述、價(jià)格談判等商務(wù)活動(dòng)。
2 閱讀
能讀懂商務(wù)信函、廣告、備忘錄、便條、通知等商務(wù)材料，能運(yùn)用有效的閱讀技巧，掌握中心意思，理解主要事實(shí)和相關(guān)細(xì)節(jié)，并能夠進(jìn)行歸納推理。閱讀速度為 70詞/分鐘左右。
3 寫作
能夠在規(guī)定的時(shí)間內(nèi)完成兩個(gè)任務(wù)：1)撰寫一篇內(nèi)部通信(包括便條、留言、備忘錄或電子郵件)，字?jǐn)?shù)為 30-40;2)撰寫一篇常見商務(wù)信函，字?jǐn)?shù)為 70-90。內(nèi)容完整，格式正確，語言準(zhǔn)確，語意連貫。能夠運(yùn)用基本的寫作技巧。
4 口語
能夠在日常接待、會(huì)議安排、產(chǎn)品描述、業(yè)務(wù)聯(lián)系等涉外商務(wù)活動(dòng)中進(jìn)行一般交流。表達(dá)清楚、流暢，能夠較好地運(yùn)用會(huì)話策略，準(zhǔn)確表達(dá)意見、觀點(diǎn)、情感等。
(二)商務(wù)功能模塊知識(shí)方面
1 日常辦公
1. 電話接聽
2. 郵件收發(fā)
3. 設(shè)備操作
4. 辦公采購
6. 約見登記
7. 公司接待
8. 工作日志
9. 會(huì)議籌備和記錄
10. 公司介紹
11 人力資源
12. 求職面試
13. 崗位描述
14. 勞動(dòng)合同
15 市場營銷
16. 市場調(diào)研
17. 產(chǎn)品介紹
18. 零售終端
19. 國際貿(mào)易
20. 商品報(bào)關(guān)
21. 資信調(diào)查
22. 貿(mào)易合同
23. 檢驗(yàn)和索賠
24. 金融財(cái)會(huì)
25. 財(cái)務(wù)報(bào)銷
26. 銀行服務(wù)
27. 保險(xiǎn)基礎(chǔ)
28. 股票市場
九、 考試組織機(jī)構(gòu)
由常設(shè)的國家人力資源和社會(huì)保障部教育培訓(xùn)中心“商務(wù)英語崗位能力培訓(xùn)項(xiàng)目辦公室”負(fù)責(zé)組織全國的培訓(xùn)、命題、考試、閱卷和頒證工作。由來自相關(guān)行業(yè)和高校的專家組成專家委員會(huì)，指導(dǎo)考試和培訓(xùn)工作。獲得“商務(wù)英語崗位能力培訓(xùn)項(xiàng)目辦公室”指定的各地高校和培訓(xùn)機(jī)構(gòu)可申請?jiān)O(shè)立項(xiàng)目培訓(xùn)點(diǎn)和考點(diǎn)。“商務(wù)英語崗位能力培訓(xùn)項(xiàng)目辦公室”對(duì)各指定項(xiàng)目培訓(xùn)點(diǎn)和考點(diǎn)實(shí)行年審和動(dòng)態(tài)管理。
十、 考試成績和合格證書
考試分為筆試和口試兩部分。筆試總分為 100 分，成績 60 分以上(含 60 分)為通過;口試總分為100分，成績 60分以上(含 60分)為通過。考生可同時(shí)報(bào)考筆試和口試部分或單獨(dú)報(bào)考其中一部分。每次考試后，考生可獲得相應(yīng)成績報(bào)告單。兩年內(nèi)，筆試和口試均通過的考生可獲得國家人力資源和社會(huì)保障部教育培訓(xùn)中心頒發(fā)的合格證書。
十一、 考試培訓(xùn)教材
本考試培訓(xùn)指定教材和配套教材由國家人力資源和社會(huì)保障部教育培訓(xùn)中心“商務(wù)英語崗位能力培訓(xùn)項(xiàng)目辦公室”負(fù)責(zé)組織專家編寫，并由上海交通大學(xué)出版社出版。
樣題：
1
筆試樣題 (部分)
2
Part I LISTENING ( 30 minutes )
Section A
Questions 1 – 10
z For questions 1 – 10, you will hear ten short recordings.
z For each question, mark one letter (A, B or C) for the correct answer.
z You will hear the ten recordings twice.
1. What interest rate did the man’s investment receive this year?
A. 4%
B. 4.5%
C. 5%
2. Whom does the visitor want to see?
A. Mr. Anderson
B. Mr. Adamson
C. Mr. Handsome
3. How long will the shipment take to arrive?
A. 4 days
B. 5 days
C. 6 days
4. Which set of information is unavailable?
A. information about salespeople
B. information about products
C. information about outlets
…
Section B
Questions 11 – 15
z Listen to the recording about part of a job interview.
z For questions (11-15), mark one (A, B or C) for the correct answer.
z You will hear the conversation twice.
11. Mr. Zhang thinks everyone in the company should
A. be a salesperson.
B. focus on sales.
C. support the sales manager.
12. In five years’ time, Mr. Zhang hopes to
A. become the sales expert in the company.
B. have an opportunity to work for the company.
C. become one of the sales experts in the company. CBET CBET CBET CBET
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13. Mr. Zhang manages his stress at work by
A. reacting to any problems when he is calm.
B. cooperating with his colleagues.
C. spending more time at work.
…
Section C
Questions 16 – 20
z You will hear a line manager telephoning an HR assistant about vacancies in his
department.
z For each question (16-20), fill in the missing information in the numbered space, using
a word, numbers or letters.
z You will hear the conversation twice.
Marketing Department Vacancies
NUMBER OF VACANCIES: 16. _____________ sales promoters
SALARY: 17. Max. $ ________________
TOTAL HOLIDAY (PER YEAR): 18. ____________ days
JOB REFERENCE NUMBER: 19. ______________
LINE MANAGER: 20. _____________ Burton
Section D
Questions 21 – 25
z You will hear part of a presentation by the advisor from a job-advising center.
z For each question (21-25), fill in the missing information in the numbered space using
one or two words.
z You will hear the recording twice.
TIPS FOR A SUCCESSFUL JOB INTERVIEW
Demonstrate to the interviewer you can be 21. ______________.
Don’t smoke or 22. _______________.
Speak clearly and 23. _______________.
When you are asked about your previous
employer,
24. say something _____________.
Keep your 25. ______________. CBET CBET CBET CBET
4
Part II READING (50 minutes)
Section A
Questions 26 – 37
Directions: Choose the best answer for each statement from the four choices marked A, B, C and
D, and mark the corresponding letter on the Answer Sheet.
26. In the l970s and 1980s, the government’s policies stopped many multinational
companies from trading in India.
A. economic B. economical C. economics D. economist
27. Staff must not bring their own disks to work, they infect the system with a virus.
A. In the case B. in case C. in any case D. at case
28. To finish the big order before the deadline, our department has several new staff.
A. taken on B. taken up C. taken out D. taken off
29. I don’t think we will make a profit next year, but we hope to at least .
A. go bankrupt B. break even C. break balance D. break cost
30. please find this cover letter along with my CV and two letters of reference.
A. Enclosing B. Enclosure C. Enclosed D. Been enclosed
…
Section B
Questions 38 – 47
Directions: Read the following passage. Fill each gap with the best answer from the four choices
marked A, B, C and D, and mark the corresponding letter on the Answer Sheet.
PR Coordinator Wanted
Ericsson is a world-leading provider of telecommunications equipment. PR and publicity
play an essential part in ensuring our sustainable (38) ______ and this is a good opportunity that
(39) ______ also be the beginning of a career in Public Relations.
(40) ______ directly to our PR Manager, you will support a number of regional, national and
local PR events. Handling media inquires (41) ______a daily basis and making appropriate
response under the guidance of PR head are all included in (42) ______.You will serve as a bridge
between external agency and internal parties and (43) ______ other duties of the department as
assigned. ….
38. A. gain B. development C. increase D. improvement
39. A. need B. ought C. could D. has to
40. A. Reporting B. Reported C. Report D. Being reported CBET CBET CBET CBET
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41. A. on B. in C. above D. up
42. A. this B. its C. those D. theirs
43. A. solve B. perform C. cope D. deal
…
Section C
Questions 48 – 55
Directions: Read the following business materials. For each one, there are four statements
describing it. Choose the best statement from the four choices marked A, B, C and D to match it.
Then mark the corresponding letter on the Answer Sheet.
Question 48
A. The meeting will review the company’s plans for the future.
B. The meeting will review the achievement of the sales team.
C. The meeting will review the proposed changes to a document.
D. The meeting will propose changes to a document.
Question 49
A. Staff are asked to leave completed document at the Information Desk.
B. Staff are asked to leave completed document with the Training Manager.
C. Staff are asked to leave completed document with the Reception staff.
D. Staff are asked to leave completed document with themselves.
…
Section D
Make any comments on our sales forecast for
2010 in red pen – these will be discussed at the
next sales meeting.
Evaluation
Staff evaluation forms available from Information Desk.
Please complete and hand in at Reception Desk.
David Tom
Human Resources Development Manager
6
Questions 56-65
Directions: There are two reading tasks in this section. Please complete the tasks and choose
the best answer for each statement or question from the four choices marked A, B, C and D, and
mark the corresponding letter on the Answer Sheet.
Task One
Study results were released today for a three-year study conducted by the University of New
York looking at workplace efficiency. The study included interviews involving about 1,500
participants throughout Europe and North America. Scientists leading the study are reporting that
their results indicate that companies using flexible working hours have a huge advantage over
their competitors in productivity and efficiency.
About half of the employees in the study worked for employers that required them to work a
set schedule. These employees used only 42 percent of their working hours to work for their
companies. On the other hand, workers at companies that allowed them to choose their own
working hours used about 80 percent of their time in the office productively, an increase of almost
100 percent.
56. What is the main idea of the study mentioned in the article?
MEMORANDUM
To: Rose Goss, Personnel Manager
From: Part Brown, Vice President
Re: An interesting article
Hi Rose,
I just read this article in Business World Magazine about a study on efficiency. I thought it
might be useful to discuss the data presented in the article during our next strategy meeting.
It seems to me that this system of employees choosing their own hours would not be too
difficult to use here. It may help us with some of the productivity problems we’ve been
having. It would also probably be very popular with the employees. Finally, it could really
help us to save money. Since our revenues aren’t likely to increase this year, this could push
our profit.
Please read the article and let me know what you think before the meeting.
Thanks!
Part
7
A. Employees who choose their own schedules work better.
B. Employees do not want to have to pick their own hours.
C. It is much more productive for employers to do the scheduling.
D. If they pick their own hours, employees are much happier.
57. Why does Part Brown contact Rose Goss?
A. To ask if he has already read an article
B. To show him a book he might enjoy
C. To let him know she wrote an article
D. To ask his opinion about information in an article
58. About how much more productive are employees with flexible schedules?
A. 80% more productive
B. Twice as productive
C. 42% more productive
D. 100 times as productive
59. Which benefit of a new scheduling system does Part NOT mention?
A. It will make employees more productive.
B. It will increase the company’s profits.
C. It will make checking performance easier.
D. It will please the employees.
60. When will Rose probably reply to Part’s memo?
A. In between strategy meetings
B. Just after the strategy meeting
C. At the strategy meeting
D. Before the strategy meeting
…
Part III WRITING (40 minutes)
Section A
Question 66
Directions: Write an email of 30-40 words according to the given information, and write it on
Answer Sheet.
z You have to cancel a meeting with Anderson James, the sales manager in your company, at
very short notice. You write an email to Mr. James:
z apologizing for the cancellation
z explaining why this was necessary
z suggesting a date when you are free.
Section B
Question 67 CBET CBET CBET CBET
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Directions: Write a letter of 70-90 words according to the given information, and write it on
Answer Sheet.
z Read the memo below from the General Manager of your company.
z Write a letter to an overseas client, Mrs Thomson:
z inviting her to the event
z giving her the date of the event
z giving details of performances at the event
z explaining what accommodation is available
z do no include any postal address
Memo
To: All Sales Staff
From: General Manager
Date: Dec. 19, 2009
Subject: 10th anniversary celebration
I believe it would be fantastic to have some of our VIP clients to join us for the grand
event we are planning.
Could all Sales staff write to their most important clients to invite them to the event.
CBET CBET CBET CBET
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聽力原文
Section A
Questions 1 – 10
z For questions 1 – 10, you will hear ten short recordings.
z For each question, mark one letter (A, B or C) for the correct answer.
z You will hear the ten recordings twice.
1.
F: I’d like some advice about my investment in HDC. I was hoping for six per cent but
it didn’t even repeat last year’s five point five per cent.
M: Well, five per cent’s not all that bad the way things are at the moment. A lot of
companies are giving far less.
2.
F: Good morning. I’m from HDC International.
M: Good morning. Welcome to our company. Can I help you?
F: I’d like to see your Marketing Manager, Mr. Adamson.
M: Just a moment. I will telephone him to come.
F: Thank you.
M: I am sorry. He is in a meeting right now. Can you wait for a few minutes?
F: Of course. Thank you.
3.
F: When are those goods arriving?
M: Well, they sent them on Tuesday and it normally takes 4 working days.
F: But Friday was a bank holiday.
M: Yes, so they should be here on Saturday then.
4.
F: Have you finished getting the information about best performance yet? I’d like to
use it at tomorrow’s meeting if possible.
M: Nearly. The data on individual sales personnel isn’t all in yet.
F: What about product categories? That’s more important.
M: No problem with that, or with the highest performing outlets. I’ve put the figures on
your desk.
F: Thanks.
2
5.
F: Did you see the memo about tomorrow’s meeting?
M: Yes, I saw it was postponed until next week.
F: Well, forget the memo, and it’s back on again at the same time.
….
Section B
Questions 11 – 15
z Listen to the recording about part of a job interview.
z For questions (11-15), mark one (A, B or C) for the correct answer.
z You will hear the conversation twice.
F: OK, let’s get started. Tell me about yourself first.
M: Well, I've always been passionate about sales. I always think that everyone in the
organization must be sales-focused. We should provide support to the sales team and our
customers. Without sales, the rest of us would not have a job. I look forward to helping
you drive sales in any way possible.
F: OK, that’s nice to hear. Why do you want to join us?
M: I know JKL is a large company, which has a good reputation. The work will be more
challenging, and I would have more scope and opportunity in your company so that I can
use my initiative.
F: Now, what is your goal for the next five years?
M: I see myself in sales. In five years’ time, I think I will have achieved a lot if you give me
an opportunity to work for you. Specifically, I hope I will become one of the best
salespeople in your company.
F: How do you manage stress in your daily work?
M: I plan ahead and manage my time well. I get along well with my colleagues. I also have a
personal rule that stops me from reacting to any problems until I feel calm about it.
F: Are you most productive working alone or in a group?
M: I need some private time for planning, but otherwise I like the activity and noise of
people around me, and I like sharing ideas. I’m a good team player.
F: What salary do you have in mind?
M: I’m aware of the range in the marketplace. I’m sure you’ll come up with a most
appropriate offer that will be based on my background and ability.
Section C
Questions 16 – 20
z You will hear a line manager telephoning an HR assistant about vacancies in his department.
z For each question (16-20), fill in the missing information in the numbered space, using a
word, numbers or letters.
z You will hear the conversation twice.
F: Human Resources, Jenny speaking.
M: Hi Jenny, this is Peter Anderson. I’m phoning about the vacancies here in Marketing
Department.
F: I’ll just take the details to put in the ad. It’s for 5 sales promoters, isn’t it? CBET CBET CBET CBET
3
M: It was 5, but we’re busier now and also 3 staff are leaving this week, so we need 9 new
people now.
F: OK. I’ll put that. And are these grade 1 posts, 14 to 15 thousand?
M: Starting salary is fourteen thousand, but I need people with experience, so we’ll pay up
to fifteen thousand three hundred and forty dollars. That’s the top grade 2.
F: Fine. What are their main responsibilities?
M: They are mainly responsible for promoting our products in the northern region.
F: How much holiday do they have every year? The usual 15 days a year?
M: Actually, the promotion staff are working longer shifts now, so they get an extra 10
days off. Together it’s 25 days.
F: OK. Do you have a reference number for these posts?
M: Yes, it’s HD zero seven zero double two.
F: Right. We’ll advertise next week, September. What start date shall I put? The 9th of
December?
M: I wanted them to start on the 1st, but your date better. So, put that.
F: And will you be their line manager?
M: They’ll actually report to Mike Burton.
F: OK. I see.
Section D
Questions 21 – 25
z You will hear part of a presentation by the advisor from a job-advising center.
z For each question (21-25), fill in the missing information in the numbered space using one or
two words.
z You will hear the recording twice.
Dress properly. Formal clothes are better than flashy or casual clothes. You want the employer to
look at you, not your clothes. Be neat and clean, with hair combed and shoes shined.
Be on time. Being on time, or even a few minutes early; demonstrate to the interviewer you can
be punctual. If you are late for your interview, your chances of getting the job are hurt.
Use good manners. Stand until invited to be seated. Do not smoke or chew gum. Sit up straight
and be alert. Be sure to thank the interviewer for the meeting.
Listen. The employer knows more about the job and the business than you do, so let him or her
do most of the talking. Listen to the questions and statements and let them determine what you
say or how you respond.
Speak clearly and confidently. Think about what you are going to say before you speak. Take
time to cover all points, answers, and questions completely.
Don’t criticize others. If you are asked about a previous colleague or employer, say something
positive.
4
Don’t be afraid. Most interviewers are patient and considerate. Be confident. You have
something to offer. Remember – the employer is looking for good workers, and you are looking
for a good job opportunity.
Keep your courage. If you don’t get the job, accept the fact that the job was probably not suited
for you or you for the company. If you made a good impression in the interview, the employer
may refer you to another employer or put your name down for future reference if another job
opportunity becomes available.
口試樣題
SPEAKING Approximately 8 minutes
In this part of the test you are asked to give a short talk on a business topic. You have to choose
one topic from the two below and then talk for about one minute. You have one minute to prepare
for your talk.
PART ONE
A. What is important when recruiting a secretary?
z Work experience
z Age
z Communication skills
B. What is important when choosing a speaker for a business conference?
z Qualifications of the speaker
z Costs
z Topics covered
PART TWO
Discussion – about 4 minutes
In this part of the test, you read a scenario and some prompt material. You have one minute to read
the scenario and prompt material, and then about 3 minutes to discuss the scenario with your
partner.
Scenario
Your company is going to attend a trade fair. Talk together for about three minutes and decide
what things you need to prepare for the trade fair.
Prompt material
z Table and chair
z Computer
z Telephone
z Photocopier
z Water cooler
z Sample, catalogue and pricelist
z Fax machine
z Projector
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