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英文郵件注意事項
英文電子郵件寫作注意事項有哪些?電子郵件已經(jīng)成為工作生活必不可少的通信模式之一，下面，大嘴外教老師就帶領(lǐng)大家學習學習英文電子郵件寫作的注意事項吧，希望對各位學員有所幫助。
Email is an essential pillar of communication in today's workplace but not everyone knows how to use it well.
電子郵件是如今工作場所重要的通信工具之一，但不是每個人都知道如何很好地使用這個工具。
Since emails are not as formal as letters, experts say that many employees don't pay attention to the tone and composition of work-related email. But that can hurt professional credibility. Getty Imagess
在發(fā)送郵件之前一定要深思熟慮。專家表示，由于電子郵件不像書信那么正式，因此很多員工并不太在意工作郵件的語氣和行文，而這么做會有損個人的職業(yè)誠信度。
Your emails make an impression on your managers, colleagues, clients, and on possible recruiters. Sloppy emails may show that you are not disciplined and risk causing misunderstanding among colleagues. A poorly-written email along with a job application can damage your chances of landing the job.
你寫的郵件會給你的經(jīng)理、同事、客戶和可能的招聘人員留下印象。漫不經(jīng)心的郵件可能會讓人覺得你的紀律性不強，而且還可能會引起同事們的誤會。找工作時，一封寫得很糟糕的郵件會降低你得到工作的可能性。
So, next time you write an email, here are some rules of thumb to keep in mind:
因此，當你下一次寫郵件的時候，要牢記以下幾條“經(jīng)驗法則”：
1. Writing style: 'Most youngsters tend to bring the informality of SMS into emails,' says Venkataramana B., chief people officer of the India unit of retail firm Landmark Group. That's a no-no for work emails.
1. 寫作風格：國際零售巨頭藍瑪克集團(Landmark Group)印度公司的人力資源主管溫卡塔拉馬納(Venkataramana B.)表示，“大多數(shù)年輕人往往會把手機短信中的一些非正式用語用到電子郵件當中。”這可是工作郵件的大忌。
Follow the rules of grammar and punctuation when composing your email. Avoid slang, acronyms and short forms like 'u' instead of 'you'.
在寫工作郵件的時候，要遵循語法和拼寫的規(guī)則，避免使用俚語、首字母縮寫或者用字母“u”替代“you”等簡寫形式。
Don't send emails without a spell check. Avoid exclamation marks, as that may seem immature. Avoid writing in capital letters, since in writing this can be interpreted as the equivalent of shouting.
在發(fā)送郵件之前要認真檢查是否存在拼寫錯誤。避免使用很多的感嘆號，因為那樣看上去可能會顯得不成熟。不要用大寫字母來寫郵件，因為這樣容易讓對方感覺你像是在吼叫。
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(Ideally keep emoticons like '：)' out of official emails. 'There are other avenues like Facebook and Twitter for these things,' says PrashantDeo Singh, head of human resources at Panasonic India Pvt.
(在正式的郵件中最好不要使用“：)”等表情符號。松下電器(Panasonic)印度有限公司人力資源主管普拉山特迪奧辛格(PrashantDeo Singh)表示，“這些符號可以用在‘臉譜’(Facebook)和‘推特’(Twitter)當中�！�
You can always use your personal email for casual messages, says RunaMaitra, director of human resources at OSC Export Services Pvt., a provider of information technology and management services.
信息技術(shù)和管理服務(wù)公司OSC Export Services Pvt的人力資源主管露娜梅特拉(RunaMaitra)說，一些非正式的信息可以通過私人郵件來傳遞。
2. Composition: Given the flood of email we get daily, it's best to keep your emails short and to-the-point. Don't write 'sentences that tend to be never-ending' says Mr. Venkataramana. If you have to make a number of points, use bullets to cover all your points briefly.
2. 行文方式：由于我們每天都會收到大量的郵件，所有要盡量讓你的郵件篇幅短小、重點突出。溫卡塔拉馬納說，不要寫那些“看上去永遠不會結(jié)尾的句子”。如果你必須要在郵件中包含多個要點，可以使用著重號把所有的要點簡明扼要地標注出來。
If you are replying to a thread of email, consider deleting the older text in the body of your email, or summarizing it in a few lines.
如果你正在回復一封往來多次的郵件，就要考慮刪去正文中舊有的部分，或者用簡短的幾句話將其歸納一下。
It's a good idea to add a signature at the end of your email, which includes your phone number and other contact details. This would be particularly useful for emails sent to clients or recruiters, or other people outside your organization.
在郵件末尾加上自己的簽名是個不錯的主意，其中可以寫上你的電話號碼和其他的聯(lián)系方式。這一點在寫給客戶、招聘人員以及其他外部人員的郵件中尤其重要。
3. Subject line: The lack of a subject line or a vague subject like 'Hello' or 'I have a question' can be annoying to busy people. They also make it harder for the receiver to search for your email in their inbox.
3. 主題：缺少主題或者像“你好”或“我有一個問題”等模糊不清的主題會讓忙碌的收件人覺得厭煩。而且，這也會讓收件人在收件箱里查找你的郵件變得更困難。
Be specific in your subject line and mention if the matter is urgent. Instead of saying 'I have a question', say 'My holiday plans; not urgent'.
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郵件的主題要明確，如果是緊急郵件的話也要一并說明。不要寫“我有一個問題”，而要寫成“我的假日計劃;非緊急”。
At the same time, don't make the subject line too long or detailed.
同時，主題不宜過長或過于詳細。
Also, don't start discussing a new topic under the same subject line. This also makes it difficult to identify mails about specific queries. It's best to send separate emails for separate topics.
另外，不要在同一封郵件中討論主題之外的其他新話題。這也會使根據(jù)某一特定問題查找郵件變得困難。最好通過發(fā)送單獨的郵件來討論不同的話題。
4. Get the name right: Email recipients can get angry if the body of your email has the wrong spelling of their name or, even worse, if you address the person as 'Mr.' when it should really be 'Ms.' Always double-check spellings and titles before sending your email. If you are not sure whether the recipient is male or female, either use the person's first name or the full name.
4. 寫對對方的稱謂：如果你在郵件的正文中把收件人的姓名拼寫錯誤，或者更糟糕地把一位女士稱為“先生”，那么很可能會惹惱對方。在郵件發(fā)送之前，切記要反復檢查收件人姓名和職務(wù)的拼寫正確無誤。如果你不確定收件人是男是女，那么就可以光使用他/她的名字，或者使用其全名。
5. Caution on 'Reply All': This is a tricky button on our email box because if used without care, it can be a source of much embarrassment.
5. 慎用“全部回復”：點擊這個鍵時一定要非常慎重，因為如果使用不當會帶來很多尷尬。
One of the most common problems ' you may not realize that your message has gone to people who should not be reading it.
最常見的問題之一，就是你的信息已經(jīng)讓不應(yīng)該看到它的人收到了，而你自己卻可能還沒有意識到。
Imagine hitting Reply to All in a group message when you wanted to joke around with someone in particular or complain about your boss to a colleague. It happens even to people who've been using email for years.
設(shè)想一下，當你想要開某人的玩笑或者向一位同事抱怨你的老板時按下“全部回復”鍵會是怎樣的后果吧。即使是多年使用電子郵件的人也有可能會犯這種錯。
Also, sometimes employees use the Reply to All option because 'they want to show to others that they are doing some work,' says Mr. Singh. 'People mark copies to humanity,' he says, but that simply overloads the inbox of recipients and can be annoying.
辛格說，有時候，員工們使用“全部回復”鍵是因為“他們想要向別人展示他們做了一些工作，他們向所有人轉(zhuǎn)發(fā)郵件”，但那只會加大收件人郵箱的負荷，而且還可能讓人生厭。
Use Reply to All infrequently and after careful thought.
不要頻繁使用“全部回復”鍵，而且在使用之前要三思而后行。
6. Before hitting 'Send': Emails can be easily forwarded and thus be read by more people than you think. So re-read your emails carefully before sending it, to make sure that it is not offensive and that it doesn't say anything that could get you into trouble.
6. “發(fā)送”之前請確認：電子郵件轉(zhuǎn)發(fā)起來很容易，因此很可能最終會有你意想不到的人讀到你的郵件。在發(fā)送之前要反復認真地閱讀你寫的郵件，確保它不會冒犯到別人，而且不要在郵件中寫一些可能給你帶來麻煩的話。
Emails are not a place for emotional outburst. Don't be in a rush to send angry emails, as they might come back to haunt you later. If you need to respond to an offensive email, carefully 'draft the mail, read through it, and press the send button only after (you have) calmed down,' suggests Mr. Venkataramana. In general, it's best to avoid this kind of emails.
郵件不是你宣泄感情的地方。不要匆匆忙忙地發(fā)出憤怒的郵件，因為隨后這可能會給你帶來困擾。溫卡塔拉馬納建議說，如果你需要回復一封無禮的郵件，那么就要認真地“起草郵件，通讀一遍而且在你冷靜下來以后再按下發(fā)送鍵�！笨偟恼f來，最好要避免發(fā)出這類郵
件。
7. Time frame: How quickly you need to reply to an email typically depends on the nature of the email. In general, you should reply immediately. If you know you don't have an immediate answer to a particular query, reply to acknowledge the email and give the person a time frame of when you think you'll be able to respond.
7. 及時回復：回復一封郵件的迅速程度通常取決于郵件的性質(zhì)。一般情況下，你應(yīng)該立即回復。如果你無法立即回答一個特定的問題，那么就應(yīng)該回信表示你已經(jīng)收到了郵件，然后告訴對方一個你預(yù)計能夠做出回復的時限。
'Ideally you should reply within 24 hours,' says SnehalMantri, director of marketing at real estate firm Mantri Developers Pvt.
房地產(chǎn)公司Mantri Developers Pvt的銷售主管斯耐哈曼特里(SnehalMantri)說，“理想的話，你應(yīng)該在24小時內(nèi)做出回復。”
8.Calling After Email: It might be tempting to call up the person you just emailed, but desist. It can be annoying for the recipient.
8. 郵件發(fā)送后忌打電話：你可能想要給剛剛發(fā)出那封郵件的收件人打個電話，但是最好是打消這個念頭。這么做可能會讓收件人感到厭煩。
Give the person some hours or even a day to think and respond, no matter how eager you may be for the reply.If it's urgent, mention that in the subject.
要給收件人幾個小時、甚至一天的時間去考慮并做出回復，不論你是多么急切地希望他做出回應(yīng)。如果事出緊急，就要在郵件的主題中注明。
If anything ' if it is an important matter ' call the person first alerting them to the email.
如果有什么事的話——如果是一件緊急的事——可以先給收件人打個電話提醒他你發(fā)了郵件。
9. Attachments: In general, avoid sending large files as attachments since they clog up the recipient's inbox. If the recipient is close to filling up his or her inbox capacity, your large files may even get deleted. If you are sending pictures, resize them to a smaller resolution. If you absolutely have to send a large file, call the recipient to check first.
9. 附件：通常要避免把大文件作為附件來發(fā)送，因為它們會把收件人的郵箱塞滿。如果收件人郵箱中的內(nèi)容已經(jīng)接近于其總?cè)萘浚敲茨愕拇笪募踔量赡軙粍h除掉。如果你是發(fā)送圖片，就要把它們調(diào)整到較小的解析度。如果你一定需要發(fā)送大文件的話，可以先打電話給收件人讓他檢查一下郵箱。
10. When not to send email: Don't send emails for every little thing and especially not for something that can be tackled easily over the phone or in person. 'Emails are there to save your time, not waste it,' says Mr. Singh of Panasonic.
10. 何時不宜發(fā)郵件：不要因為每一件瑣事、特別是在電話里或者當面就能輕易說清楚的事發(fā)送郵件。松下電器的辛格說，“使用電子郵件的目的是為你節(jié)省時間，而不是浪費時間�！�
Avoid putting sensitive or confidential information in emails because you never know who ends up reading them. Finally, be careful about forwarding messages, especially jokes that can be offensive or misconstrued.
不要在郵件中寫入敏感或者涉密的信息，因為你永遠不知道誰會讀到它。最后，轉(zhuǎn)發(fā)郵件要小心謹慎，特別是在轉(zhuǎn)發(fā)那些有可能冒犯別人或者引人誤解的笑話的時候。
英文郵件注意事項2017-03-17 20:55 | #2樓
Reply to all"表示你的郵件將發(fā)送給每一個收到原始郵件的人。在郵件的地址欄內(nèi)，"cc" (carbon copy)部分是指郵件發(fā)給你指定的人，而"bcc"部分你可以悄悄的發(fā)送郵件而不讓其他的人知道– b的意思是"blind"（掩藏的）。
如果有人要你"forward"一封郵件，他們意思是要你通過轉(zhuǎn)發(fā)的功能發(fā)送郵件，有時侯簡寫成"fw."
2. Use the Right Greeting:盡管用"Hey"作為寫給朋友的電子郵件開場白沒有任何問題，但是最好不要用這種方式來給一個潛在的商務(wù)伙伴這樣寫信。另一方面，使用非常正式的傳統(tǒng)開場白"Dear Sir" 也已經(jīng)越來越過時了。最好是寫"Dear Mr. / Ms." 然后那個人的姓。如果你們一起工作的話，那就寫他們的名字也沒有關(guān)系。（例如"Dear John"）。
3. Keep it Short and Clear:其他種類的語言可能需要用精美的詞匯和復雜的句法來顯示你的聰明才智和教育，而寫英語郵件你只需用一種清晰且有條理的方式。在郵件的第一段清楚的表明你寫信的目的并條理清晰，每一段都有中心句。使用類似"first, second, next, and finally"的詞引導讀者你將表述一個新的觀點。你不需在郵件中包括所有的詳細內(nèi)容。你可以用象"If you have any other questions please feel free to contact me,"這樣的短語來結(jié)束郵件，這樣一來讓讀者有更多的機會詢問更多的信息。
4. Be polite and tactful:在你寫郵件時盡量清晰的陳述所寫的內(nèi)容， 到底是郵寄鞋子的費用折扣還是一次工作面試，最好不要用象 "I want."的詞表示要求，"I would like"顯得更尊重對方，并且"I am interested in"是提出請求建議或?qū)で笠庖姷暮眠x擇。
5. 電子郵件正確結(jié)尾： "I am looking forward to your reply," "Thank you,"或者"Sincerely"都是給收信人留下好印象的結(jié)尾方式。
1. Greeting message 祝福
Hope you have a good trip back. 祝旅途愉快。
How are you? 你好嗎?
How is the project going on? 項目進行順利嗎?
2. Initiate a meeting 發(fā)起會議
I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben.
我建議我們今晚九點半和Brown小聚一下,你和Ben有沒有空?
I would like to hold a meeting in the afternoon about our development planning for the project A.
今天下午我建議我們就A項目的發(fā)展計劃開會討論一下。
We’d like to have the meeting on Thu Oct 30. Same time.
十月三十號(周三),老時間,開會。
Let’s make a meeting next Monday at 5:30 PM SLC time.
下周一鹽湖城時區(qū)下午五點半開會。
I want to talk to you over the phone regarding issues about report development and the XXX project.
我想跟你電話討論下報告進展和XXX項目的情況。
3. Seeking for more information/feedbacks/suggestions 咨詢信息/反饋/建議
Shall you have any problem accessing the folders, please let me know.
如果存取文件有任何問題請和我聯(lián)系。
Thank you and look forward to having your opinion on the estimation and schedule.
謝謝你,希望能聽到更多你對評估和日程計劃的建議。
Look forward to your feedbacks and suggestions soon.
期待您的反饋建議!
What is your opinion on the schedule and next steps we proposed?
你對計劃方面有什么想法?下一步我們應(yīng)該怎么做?
What do you think about this?
這個你怎么想?
Feel free to give your comments.
請隨意提出您的建議。
Any question, please don’t hesitate to let me know.
有任何問題,歡迎和我們聯(lián)系。
Any question, please let me know.
有任何問題,歡迎和我們聯(lián)系。
Please contact me if you have any questions.
有任何問題,歡迎和我們聯(lián)系。
Please let me know if you have any question on this.
有任何問題,歡迎和我聯(lián)系。
Your comments and suggestions are welcome!
歡迎您的評論和建議!
Please let me know what you think?
歡迎您的評論和建議!
Do you have any idea about this?
對于這個您有什么建議嗎?
It would be nice if you could provide a bit more information on the user’s behavior. 您若是能夠就用戶行為方面提供更多的信息就太感激了!
At your convenience, I would really appreciate you looking into this matter/issue. 如果可以,我希望你能負責這件事情。
4. Give feedback 意見反饋
Please see comments below.
請看下面的評論。
My answers are in blue below.
我的回答已標藍。
I add some comments to the document for your reference.
我就文檔添加了一些備注,僅供參考。
5. Attachment 附件
I enclose the evaluation report for your reference.
我附加了評估報告供您閱讀。
Attached please find today’s meeting notes.
今天的會議記錄在附件里。
Attach is the design document, please review it.
設(shè)計文檔在附件里,請評閱。
For other known issues related to individual features, please see attached release notes. 其他個人特征方面的信息請見附件。
6. Point listing 列表
Today we would like to finish following tasks by the end of today:1…….2…….
今天我們要完成的任務(wù):1…….2…….
Some known issues in this release:1…….2…….
聲明中涉及的一些問題:1…….2…….
Our team here reviewed the newest SCM policy and has following concerns:1…….2……. 我們閱讀了最新的供應(yīng)鏈管理政策,做出如下考慮:1…….2…….
Here are some more questions/issues for your team:1…….2…….
以下是對你們團隊的一些問題:1…….2…….
The current status is as following: 1……
2……
目前數(shù)據(jù)如下: 1……
2……
Some items need your attention:1…….2…….
以下方面需提請注意:1…….2…….
7. Raise question 提出問題
I have some questions about the report XX-XXX
我對XX-XXX報告有一些疑問。
For the assignment ABC, I have the following questions:…
就ABC協(xié)議,我有以下幾個問題:……
8. Proposal 提議
For the next step of platform implementation, I am proposing…
關(guān)于平臺啟動的下一步計劃,我有一個提議……
I suggest we can have a weekly project meeting over the phone call in the near future.
我建議我們就一周項目開一個電話會議。
Achievo team suggest to adopt option A to solve outstanding issue……
Achievo團隊建議應(yīng)對突出問題采用A辦法。
9. Thanks note 感謝信
Thank you so much for the cooperation感謝你的合作!
Thanks for the information
謝謝您提供的信息!
I really appreciate the effort you all made for this sudden and tight project.
對如此緊急的項目您做出的努力我表示十分感謝。
Thanks for your attention!
謝謝關(guān)心!
Your kind assistance on this are very much appreciated.
我們對您的協(xié)助表示感謝。
Really appreciate your help!
非常感謝您的幫助!
10. Apology 道歉
I sincerely apologize for this misunderstanding!
對造成的誤解我真誠道歉!
I apologize for the late asking but we want to make sure the correctness of our implementation ASAP.
很抱歉現(xiàn)在才進行詢問,但是我們需要盡快核實執(zhí)行信息。/via
現(xiàn)在的貿(mào)易合作講究迅速快捷，于是產(chǎn)生了電子商務(wù)，e-business。而電子商務(wù)的其中一個重要的實現(xiàn)途徑就是電子郵件e-mail了。
相關(guān)詞匯：
Attachment 附件
Junk mail 垃圾郵件
CC- Carbon Copy 抄送
BCC- Blind Carbon Copy 暗抄送
I want to set up an -mail account.
我想申請個電子郵件帳戶。
What’s wrong with my e-mail? It can’t get through.
出什么問題了？我的郵件怎么發(fā)不出去了？
Could you please check the e-mail for me?
能幫我查收一下郵件么？
The e-mail you sent yesterday was returned as undeliverable. Maybe you should check the address.
你昨天發(fā)的郵件被退回來了。你是不是應(yīng)當查查地址是否正確。
英文書信四大類常用語
一、開首語
Pardon me, though a stranger to you personally, for taking liberty to address you these few lines.
As I have not heard of you for long, I feel anxious.
I must apologize for not having written to you previously.
Please pardon my long in writing to you.
Pardon me for neglect when you honored me with a visit the other day.
Having mislaid your address, I have not been able to reply sooner.
Your letter of the 4th this month was duly received.
I have the pleasure to tell you that.
I have just received your kind letter.
Your kind letter of Saturday arrived this morning.
二、結(jié)束語
Please notify me soon.
Looking forward to a prompt reply.
Please do not fail to write to me.
I shall feel obliged by a reply at your earliest convenience.
I look for your answer in a few days.
Let me hear if you receive the parcel safely.
As the season grows colder, I hope you will take good care of yourself.
With kind regards to your family.
Please give my compliments to your family.
Pray give my best remembrances to Mr. Brown.
My parents ask also to add their best thanks to mine.
Adieu till then.
Thanking you for the past favour.
I think you for the trouble you have taken.
Hoping you will have a pleasant trip.
Wishing you a pleasant journey.
The help you sent is sincerely valued.
三、社交用語
The bearer of this letter, Mr. Chen, professor of ..., (an esteemed friend of mine), is desirous of being introduced to your acquaintance.
I am very grateful for your kindness in permitting me to...
I respectfully acknowledge your note and will wait upon you as proposed.
Should an interview be desired, I shall be happy to call at any hour you may appoint.
I have some important business matter to communicate to you.
Anything further will be discussed when we meet.
I regret that a prior engagement will prevent me from a tending.
I think you for your kind entertainment last evening.
I shall have great pleasure in accepting your invitation.
Accept my thanks for our handsome present.
四、祝愿語
I wish you a happy New Year.
Pray accept my best and sincerest wishes for the New Year.
Presenting the compliments of the season with every good wish. 恭賀佳節(jié)
Pray allow me to congratulate your most heartily on your success in your examination.
I am glad to hear that you were appointed..., on which I congratulate you most heartily.
I congratulate you upon your success.
I wish you still further success.
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